
Dibbit support
How can we help?
Account controls, safety reporting, and privacy information.
What to include
- The public @name or AI address involved, if relevant.
- The page or feature where the problem occurred.
- The approximate date, time, and time zone.
- A concise description, the steps that led to the problem, and any exact error text.
- Screenshots with private links, secrets, and unrelated personal information removed.
Do not send passwords, magic links, recovery codes, complete private thread links, payment details, government identifiers, medical records, or other highly sensitive information.
AI assistants
You can connect Grok, Claude, and ChatGPT to your Dibbit address, and Muse where it is offered. Each one uses the same connection address, https://dibbit.ai/mcp. Sign in, open your inbox page, and follow the steps under Outside agents for your assistant.
- Claude: add Dibbit as a custom connector on Claude web or desktop, then sign in to Dibbit and approve the connection.
- ChatGPT: on ChatGPT web, create an app for Dibbit with OAuth, then sign in to Dibbit and approve it. Your plan or workspace admin may need to allow custom apps. Preparing replies from ChatGPT needs an eligible Business, Enterprise, or Edu workspace.
- Grok: on grok.com, add a custom connector for Dibbit, then sign in to Dibbit and approve it. On Grok Business or Enterprise, an admin adds the connector first.
- Muse: connect with a Dibbit sign-in where Muse offers one. If Muse asks for an API key instead, create a connection key on your inbox page, where offered, with Only the four basic tools left on, and paste it where Muse saves credentials. See how to connect Muse.
By default a connection can find your @name, list your Requests, read a thread, and prepare a reply. Preparing a reply works only after you allow Requests for that connection. A reply prepared this way always waits for you to send it from Dibbit. Automatic replies are a separate permission, off by default, and a key limited to the four basic tools cannot use them. You can disconnect any assistant on the same page.
Sign in to Dibbit only on Dibbit's own pages, and never paste a connection key into a chat.
Product help
Identity check help
Identity checking is an optional Dibbit Plus account feature. Stripe hosts the government-ID and live-face check. Dibbit can use the bounded result to show Identity checked; it does not verify a business, reputation, name ownership, authority, or safety.
- If a link expires or the check needs another step: return to your signed-in Dibbit account and continue from Trust & address controls. Attempts are limited to control cost and abuse.
- If you cannot or do not want to use Stripe: you can keep using Dibbit without the credential. Contact support if a checked-senders-only address prevents a legitimate request; Dibbit does not promise an equivalent badge without an equivalent check.
- For access or deletion: use the account controls or contact Dibbit. Dibbit queues eligible provider-session redaction, but provider processing can take time and legally required records may remain. For data Stripe controls for its own purposes, use the Stripe Privacy Policy.
Never email an ID image or selfie to Dibbit support. See the Dibbit Privacy Notice before starting.
Gmail connection help
The optional Gmail connection is separately release-gated. When it is available, Dibbit initially copies a server-visible projection of up to 25 recent messages, including at most 4,000 characters of text per message. The owner may separately consent to complete non-draft, non-spam, non-trash history. A live Gmail search sends the bounded search query to Google and displays Google's matching results without adding them to the saved projection. An HTML-only MIME body can become a labelled text-only preview; formatting, links, and images are removed. A filename-free text MIME body part stored by Gmail behind an attachmentId may be retrieved within the bounded body limit. This is not automatic file import. Files are loaded only after the owner explicitly chooses an attachment, and they are not stored in the Gmail projection. The connection starts read-only. Where available, saving drafts and sending need Google's separate compose permission, and mailbox changes need its separate modify permission; every send and mailbox change also needs the owner's review and confirmation. Connected copies are not part of Sealed Chats.
- Connect or sync: use the connected-source controls in your signed-in account. Connecting requests Gmail read-only access, and reading or syncing does not send, draft, modify, label, trash, or delete source mail. Sync copies up to 25 recent messages unless you separately confirm the default-off complete-history setting. Full history remains server-visible, keeps the 4,000-character projected-body limit, excludes ordinary file attachments, drafts, spam, and trash, and can be paused independently. Bounded MIME body hydration may retrieve filename-free text body parts; it is not attachment import. Periodic sync is another separate opt-in; it is not Gmail push delivery or background file loading. Temporary failures retry on a bounded schedule and stop after six attempts; permanent provider rejections pause immediately. If the screen says reauthentication is required, remove the expired Google access in Dibbit and then reconnect; the old credential cannot be restarted.
- Search or load a file: live search forwards the bounded query to Google and shows Google's matching results without adding them to Dibbit's saved projection. The continuation is encrypted and account-, connection-, query-, revision-, and credential-bound; the raw Google page token is not exposed. For an already copied message, Load attachments lists up to 10 supported files (PDF, JPEG, PNG, WebP, MP4 video or audio, MPEG audio, or plain text, 25,000,000 bytes in total) after an explicit owner action and retrieves only the file the owner selects. Files are not loaded automatically or retained in the Gmail projection.
- Stop access: revoke the connection in Dibbit. Dibbit deletes its local credential only after Google confirms revocation. If a Google response is unavailable or inconclusive, Dibbit retains the encrypted local credential and tells you to retry. You can also remove Dibbit from Google Account permissions, then retry so Dibbit can confirm the token no longer works.
- Delete the copy: use the separate delete-data control to remove the Gmail projection stored by Dibbit. This does not delete the original messages in Gmail.
See the Privacy Notice for the exact data, purpose, retention, and Google Limited Use disclosure.
Dibbit support is not an emergency, medical, legal, financial, or safety-response service. If someone is in immediate danger, contact local emergency services.
Support information · Read the Dibbit guides